> ## Documentation Index
> Fetch the complete documentation index at: https://syncly-a76215af.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Ask Questions with Hey Syncly

> Use Hey Syncly to ask questions and interpret analysis results.

# Ask Questions and Analyze with Hey Syncly

## What is this feature?

Hey Syncly lets you ask questions about the analysis data in your workspace and generate AI-powered answers. You can review the answers and, when needed, save them as Reports.

## When should I use it?

* When you want to quickly summarize analysis results
* When you want to ask a question about specific filter conditions
* When you want to draft a Report or analysis comment
* When you want to revisit a previous question session

## Before you begin

* You need permission to view the workspace.
* Your question should include the analysis target filters and the question itself.
* Answer generation runs asynchronously, so it may take some time.

## How to use it

### 1. Start a new question

1. Open the Hey Syncly page.
2. Select the conditions or filters you want to analyze.
3. Enter your question.
4. Submit the question. A new session is created and answer generation begins.

### 2. Continue an existing session

1. Select a previous conversation from the session list.
2. Enter a follow-up question.
3. Wait for answer generation to complete.

### 3. Check generation status

While an answer is being generated, its status may appear as processing.

| Status     | Meaning                                                        |
| ---------- | -------------------------------------------------------------- |
| Processing | The AI answer is being generated.                              |
| Complete   | The answer is ready to review.                                 |
| Failed     | Check the question, filters, data status, or processing error. |

### 4. Rate an answer

You can leave a vote on an answer to provide quality feedback.

### 5. Save as a Report

Completed REPORT-type answers can be saved as Reports. Saved Reports can be viewed and shared from the Report list.

## Frequently asked questions

### The answer does not appear right away.

Hey Syncly answers are generated asynchronously. Please wait until the status changes to Complete.

### I cannot see a previous conversation.

The previous conversation list shows conversations you created. Conversations created by other users may not be visible.

### Can every answer be saved as a Report?

Answer saving follows the save options available in the product interface.

## Troubleshooting

| Situation                               | What to check                                                                     |
| --------------------------------------- | --------------------------------------------------------------------------------- |
| Question submission fails               | Whether the filter exists, whether a question was entered, and permissions        |
| Status stays processing for a long time | Data size and external processing delays                                          |
| Session lookup fails                    | Whether the session was created by you and whether you have workspace permissions |
| Saving as a Report fails                | Whether the message is complete, whether it is a REPORT type, and permissions     |

## Related features

* [Explore Posts and Mark Noise](/en/analysis/explore-posts-and-mark-noise)
* [Create and Share Reports](/en/share/create-and-share-report)
* [Analyze in Query Dashboard](/en/analysis/analyze-query-dashboard)