> ## Documentation Index
> Fetch the complete documentation index at: https://syncly-a76215af.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting FAQ

> How to resolve issues with collection, analysis, permissions, and sharing.

# Troubleshooting FAQ

## 1. Login and sessions

### I am returned to the login page after logging in.

* Confirm that OAuth authentication completed successfully.
* Check whether browser cookies are blocked.
* If your session has expired, log in again.

### I cannot view my current user information.

* Check whether your login session is still valid.
* Try again in another browser or in incognito/private mode.

## 2. Workspace

### A workspace does not appear in the list.

* Confirm that you are a member of the workspace.
* Check whether you joined successfully using the invitation code.
* Make sure you did not select the wrong account.

### I cannot invite members or change roles.

* Check whether your current account has the required permissions.
* You may not be able to change your own role directly.

## 3. Query

### Query creation fails.

* Make sure all required fields are filled in.
* Check whether the inputs match the Query type.
* Review workspace Query policies and usage limits.
* Confirm that the collection source is available.

### Query results are slow to appear.

After a Query is created, Syncly processes collection, analysis, and result updates in sequence. If external collection or analysis work is delayed, results may also appear later.

## 4. Dashboard and Chart

### A Chart is empty.

* Check whether collection and analysis are complete.
* Make sure the filter conditions are not too narrow.
* Confirm that the date range includes periods with data.

### A comparison brand cannot be added.

* Check whether it uses the same Query type.
* Check whether the Query has already been added.
* Review permissions or the current UI state.

## 5. Posts and noise

### The post list is empty.

* Check whether the Query has collected posts.
* Try resetting the current filter conditions.
* Confirm that collection and analysis are complete.

### Marking noise fails.

* Make sure at least one post is selected.
* Confirm that the selected posts belong to the current Query.
* Check whether you have permission to mark noise.

## 6. Library Post

### Library Post search returns no results.

* Broaden the keyword or hashtag conditions.
* Check whether the platform filter is too narrow.
* Confirm the features and permissions available in the current workspace.

### The last-30-days platform metrics are not what I expected.

* Aggregation dates are divided based on the current workspace timezone.
* Dates with no matching posts may appear as 0.
* Check whether TikTok, YouTube Shorts, and Instagram Reels are displayed together by date.

## 7. Reports and Share Links

### Report creation fails.

* Confirm that the original Dashboard exists.
* Check whether you have permission to create Reports.
* Confirm that the Dashboard is in a state where a snapshot can be created.

### A Share Link does not open.

* Check whether the link was deleted.
* Check whether the expiration time has passed.
* If a password is set, confirm that the password is correct.
* Check whether public access is turned off.

## 8. Hey Syncly

### Answer generation takes a long time.

* The question scope may be too broad, or there may be a large amount of data.
* Analysis data processing may be delayed.
* Check the status again after a short wait.

### I cannot save an answer as a Report.

* Confirm that answer generation is complete.
* Check whether the message type can be saved.
* Check your permissions.