Create a Query

Learn how to create a Query to collect and analyze social conversations about a brand, product, or topic.

Create a Query

What is this feature?

A Query tells Syncly which brand, product, or topic to collect and analyze social data about. After creating a Query, you can review the collected Posts and analysis results in the Query Dashboard.

When should I use it?

• When you want to monitor social conversations about your brand or a competitor
• When you want to understand reactions to a specific product or product line
• When you want to explore conversations and content trends around a campaign, issue, or consumer interest

Before you start

• You must have access to a workspace.
• You need permission to create Queries.
• Your workspace may have Query policies or usage limits.
• Available collection sources may vary by workspace.

How to use it

1. Select a Query type

1. Enter the workspace.
2. Open Queries from the workspace navigation..
3. Select Brand, Product, or Topic.

You can use each type as follows.

Type	Example use case
Brand	Monitor your own brand or competitor brands
Product	Analyze reactions to a specific product or product line
Topic	Analyze campaigns, issues, or consumer interest

2. Enter Query information

1. Enter a Query name.
2. Enter the keywords, Subject, and Target information for what you want to analyze.
3. Select collection sources or conditions if needed.
4. Review your inputs.

3. Continue after the Query is created

When the Query is created successfully, you are taken to its Query Dashboard. By default, the Performance tab or another primary analysis tab may open.

Key options

• Query type: Brand / Product / Topic
• Query name
• Analysis target subject/target
• Collection sources
• Type-specific conditions such as language, region, and keywords

Check the results

Collection and analysis may still be in progress immediately after creation.

Screen status	Meaning
Collecting	Data is being collected.
Analyzing	Collected data is being analyzed.
Complete	Results are available in the Dashboard and post list.
Failed	Check the inputs, collection sources, permissions, and workspace policy.
Delayed	External collection or analysis processing is taking longer than expected.

Frequently asked questions

I created a Query, but I do not see results right away.

After a Query is created, collection and analysis run in sequence. It may take some time before results appear.

When should I use Topic candidate generation?

Use it when you want to refine the analysis topic before creating a Topic Query. Candidate generation does not create the Query itself; it helps prepare the inputs for Query creation.

Can I edit only the Query name?

You can edit the Query display name through the edit menu provided in the product UI.

Troubleshooting

Situation	What to check
Create button is disabled	Required inputs, permissions, workspace selection
Creation failed	Query policy, collection source status, input validity
Candidate generation failed	Topic inputs and subject/target format
Cannot enter Dashboard after creation	Whether the Query was deleted or archived, and whether you are in the correct workspace

Related features

• Getting Started with Workspaces
• Analyze in Query Dashboard
• Explore posts and mark noise